What an order form defines
A contracted SLA may define covered services, monthly availability, support channels and response targets, maintenance windows, incident severity, measurement, reporting, and service-credit remedies.
Typical exclusions
Targets exclude customer configuration, provider and marketplace outages, internet or DNS failures outside PrintMind control, force majeure, preview or beta features, scheduled maintenance, abuse, and suspended accounts. Exact exclusions are negotiated in the order form.
No default credit
Free, Pro, and Business plans are provided without a contractual availability target or automatic service credits. Contact [email protected] for Enterprise terms.
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