Refund Policy

Your first paid subscription charge, monthly or annual, is refunded in full if you ask within 7 days of it and have used less than 10% of that period's AI credits: request it in Settings → Billing, and the subscription ends at once. After that, annual-plan cancellations may receive a pro-rata refund for unused full months unless the account was terminated for abuse, fraud, or a material terms breach, and monthly renewals are non-refundable except where required by law or when PrintMind corrects a billing error. At checkout, customers ask for the service to start immediately; for consumers in the EU or UK, the statutory 14-day right of withdrawal ends once they start using it, and this first-payment policy still applies.

Report a suspected billing error to [email protected] within 30 days. Approved refunds return to the original payment method; bank processing times vary.

The storefront seller, not PrintMind, sets the buyer-facing return and refund policy and decides claims for late, damaged, defective, or personalized products, subject to applicable law. PrintMind provides platform tools but does not become the seller of record unless a separate written agreement expressly says so.

Refund eligibility does not excuse fraud, chargeback abuse, prohibited activity, or unpaid fees. Nothing in this policy limits non-waivable consumer rights.